Business Model 2

Business Canvas Zulfa

     1.    Customer Segment

      The different groups of people or organization an enterprise aims to reach and serve.

   - Our customer segment are student, teachers, staff of University Malaya, lecturers and  society for those who want to learn tarannum properly.

     2.    Value Proposition

      The bundle of products and services that create value for a specific customer segment.

        The privileges of our product :

-  Software is able to measure the sound level

-  Practice in recitation Al- Quran with tarannum are provided.

- Reciter can detect the weaknesses and strengths in their recitation.

-  Able to tarannum as soon as possible.

     3.    Channels

How a company communicates with and reaches its customer segments to deliver a value proposition.

·     -   Face book

·     -   Blog

·     -   Twitter

·     -   Flyers

·     -   Banner

·     -   Advertisement

  

     4.    Customer Relationships

The types of relationships a company establishes with specific customer segments.

       Customer Management Planning :

- Customer Focus Strategy

- Understand Customer Needs

- Setting Standards Customer Relations

- Bench-marking

- Product Design

      Service offerings :

- Aspects of Customer Relationship Management

- Technology

- Premises Management

- Service Channels

       Customer Interaction :

- Telephone Service

- Counter Service

- Services Help desk

- Complaints and Customer Feedback

      Performance Management :

- Monitoring

- Appraisal Services

- Reporting Mechanism

       Based Culture Customer Service :

- Training

- Sharing Knowledge and Information